Refund policy

Worldwide

You may cancel your order without consequence before we commit to ship your order to you.

More generally we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

European Union

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason subject to our normal return conditions.

Return Conditions

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You will also need the receipt or proof of purchase.

Return Procedure

To start a return, please read our Refund Policy in full at www.snorkelplus.com and then contact us at sales@snorkelplus.com

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Unless the return is due to a shipping error or a damaged item, customers are responsible for the cost of return shipping. 

You may also contact us for any return question at sales@snorkelplus.com

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be refunded the full cost of the merchandise, but not shipping cost, on your original payment method within 14 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at sales@snorkelplus.com